Returns & Refund Policy | Marge Granola

At Marge Granola, we take pride in the quality of every batch we produce.

Due to the perishable nature of our food products, returns are generally not accepted. If your product arrived damaged or defective, please contact us within 14 days of delivery for a full refund or replacement.

Food Product Returns

For health, safety, and quality assurance reasons, opened food products cannot be returned.

We generally do not accept returns of food products unless:

• The item was damaged during shipment
• The wrong item was received
• The product arrived defective
• There was an error in fulfillment

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Photographs of the product and packaging

Refund Eligibility

Refunds may be approved when:

• Product quality issues are verified
• Incorrect products were shipped
• Orders are lost in transit and confirmed by the carrier
• Other situations are approved by our customer support team

Refund Process

Approved refunds will be issued to the original payment method used for purchase.

Refund processing times vary by financial institution and may take 5–10 business days to appear.

Non-Refundable Situations

Refunds may not be issued for:

• Customer taste preferences
• Orders delivered to incorrect addresses provided by the customer
• Delays caused by carriers
• Products damaged after delivery

Order Review

Each refund request is reviewed individually.

Our goal is to provide fair resolutions while maintaining food safety standards.

Contact Us

Email: info@margegranola.com

Phone: 206-582-2096